If you need assistance with any product, including Zoom and Google Classroom, please reach out to your teacher as the first step.
For Boston Public School students, if the issue is computer-based or login to Clever/Google Classroom, tickets will need to be submitted with the PBS technology support staff at https://bostonpublicschools.helpdocs.io/.
You will also find support documents on our systems, including Zoom and Google Classroom, that will hopefully be able to help on our support site.
Summer School Support Details
Support for students and families is a priority for Catapult Learning. There is a dedicated support team for teachers, students, and families. Please see the information below on hours of operations and response times.
Support Hours: Monday – Friday: 8:00 AM – 5:00 PM ET
Response and Resolution Times:
Response: Tickets will be responded to within 1 business day. The Support team will be in touch as soon as possible with all tickets.
Resolutions: Tickets will be resolved within 2 business days, if not sooner. Note, there are some issues that may take longer for resolution depending on complexity.
When creating a ticket, please include as much detail as possible, including:
- The program or product with which you need assistance (i.e. Google Classroom, Zoom)
- Student’s information and teacher information
- The best way to contact you (via email or phone); and
- The best time to reach you
How to reach us:
If you need help, no matter what the area, please send us a ticket + New Support Ticket in the top right corner. Please include as much detail as you can, and we will get back to you as soon as possible.
If you would like a call back at a specific date and time, please include that information in the ticket and we will do our best to contact you then. If we are not able to call at that data/time, we will schedule a time with you.
Thank you!